Privacy Policy

Introduction

This website, Oakland Retaining Wall Experts (retainingwalloakland.com), is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

Information You Provide

When you submit a contact form or request an assessment through this site, we collect:

• Your name
• Your phone number and/or email address
• Your property address or service area
• Details about your retaining wall project

This information is provided voluntarily when you choose to reach out to us.

Automatically Collected Information

When you visit this website, we may automatically collect certain information including:

• Your IP address (used for geographic analytics and spam prevention)
• Browser type and operating system
• Pages visited and time on site
• Referring website

This information is collected via standard web analytics tools and is used to understand how visitors use the site and to improve our content.

How We Use Your Information

Information you submit through our contact form is used to:

• Respond to your inquiry about retaining wall services
• Connect you with qualified retaining wall contractors serving your area
• Follow up on your assessment request

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

How Your Information Is Shared

Your contact information is shared with the independent licensed contractors who serve your area and may contact you regarding your project. By submitting a contact form on this site, you consent to being contacted by those contractors about your retaining wall project.

We may also share information as required by law, in response to valid legal requests, or to protect our rights and safety.

Data Retention

We retain contact form submissions for a reasonable period to follow up on inquiries and for record-keeping purposes. If you would like your information removed from our records, please contact us using the form on our contact page or by phone.

Cookies

This website may use cookies and similar tracking technologies to analyze traffic and understand user behavior. You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality.

Third-Party Services

This site may use third-party services such as:

• Analytics providers that collect anonymous usage data to help us understand how visitors use the site
• Email delivery services used to route contact form submissions

These services have their own privacy policies governing their use of your information.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise these rights, contact us using our contact form or by calling 408-402-4731.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. For CCPA requests, use our contact form or call 408-402-4731.

Children's Privacy

This website is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. The “last updated” date at the top of this page reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your information, contact us:

• Phone: 408-402-4731
• Contact form: retainingwalloakland.com/contact